Managed Services: A One Stop Alternative IT Solution

XceptionalCare is the technology and team that drives your business, every day.

XceptionalCare Plans, designs, deploys, optimizes, manages, monitors and operates your infrastructure, regardless of scale, complexity or size. This drives efficiency while increasing productivity and reducing IT management costs.

XceptionalCare provides managed services support ranging from staff augmentation to complete infrastructure management, all backed by our experienced and responsive engineers trained and certified to rapidly resolve issues.

If you want everything to just “work,” XceptionalCare is the answer:

  • Experienced engineers who implement managed services solutions to fit your business
  • 24x7 Monitoring: We know about your problems before they become really big problems by offering Tier 1-3 service levels that appropriately meet your needs
  • Remote and on-site managed services support to fit your budget, schedule and needs
  • Capacity planning that anticipates your needs and solve the problems before application performance degrades
  • Friendly and approachable staff working with you to learn and understand your issues, so that they can be corrected the right way, the first time, every time
  • Speak to a live engineer to solve your problem; never “Press 1 for “Tech Support”
  • Performance tuning and WAN optimization
  • Cloud integration and implementation
  • Backup and Disaster Recovery that lets you know your data is safe and secure
  • Security audits and remediation
  • Even if you have an IT department, our experienced engineers will augment your staff with high-quality, researched, solutions. Our Senior Engineers ensure your infrastructure is functioning at maximum performance; problems are detected and remediated before they impact you.
  • Quarterly Technology Reviews and Reporting Solutions to provide strategic IT planning, update to current standard levels and ensure specifications are maintained.
Asset Management Included
Unlimited Remote Support Calls (in POM) Included
New Machine Installation (Single) Included
AntiVirus and Remediation Included
Software Support Included
Performance Tuning Included
Unlimited Remote Support Calls (in POM) Included
Keep Service Packs, Patches and Hot-Fixes Current (as per company policy) Included
AntiVirus and Remediation Included
Software Support Included
Performance Tuning Included
Check Status of Backup and Restores Included
Unlimited Remote Support Calls (in POM) Included
Check Device Logs Included
Performance Monitoring/Capacity Planning Included
Monitor Switches, hubs, and Internet Connectivity (ensure all are operational) Included
Software Upgrades to Network Backbone: including routers, WAN additions, etc. Included
Maintain Office Connectivity to the Internet or Work with Provider to Restore Included
Unlimited Remote Support Calls (in POM) Included
Email Monitoring and Performance Tuning Included
Automatic Service Restore of Interrupted Applications Included
Monitor Active Directory Included
SQL Server Monitoring and Performance Management Included
Ensure Microsoft Office Applications are Functioning as Designed Included
Unlimited Remote Support Calls (in POM) Included
Firmware and Software Updates Included
Monitoring and Management Included
Design & Configuration Included
End-User Device Support Included
Security Included
Unlimited Remote Support Calls (in POM) Included
Check Event Log of Server Cluster and Identify Potential Issues Included
Telephony Application Support (CTI, IM&P, Video) Included
Peripherals Troubleshooting Included
Performance Tuning Included
Call Flow, Hunt Group, Auto Attendant, Out of Office support Included
SMS, email or URL over-the-air (OTA) device enrollment Included
Create custom groups for granular management Included
Corporate directory integration Included
Integration with Microsoft Exchange, Lotus Notes, and Microsoft Office 365 Included
Passcode and encryption enforcement with configurable quality, length, and duration Included
Remotely locate, lock and wipe lost or stolen devices (full or selective) Included
Bronze Silver Gold Platinum
24x7 Monitoring Yes Yes Yes Yes
Support Hours 7-5 M-F – After hours Rates 7-5 x 7 – Includes Weekend Work 24x7 – No advanced rates
Project Discount 10% 15% 20%
Support Tiers Tier 3/Outage Tier 1, 2 ,3 Tier 1, 2 ,3 Tier 1, 2 ,3