In 2016 Amazon quietly acquired a small conferencing startup, Biba. This past week we saw the Seattle giant launch Chime, a new video and audio conferencing app based upon that purchase, and it has been one of the hottest movers on ProductHunt since its debut.
Customer interaction is getting personal. As a consumer, I want the best possible service I can get. In just the last few years, I have seen service move from being a phone call with a representative to interactive voice response (IVR) systems to email or live online chat.
Skype for Business Users: Meet with More People Using WebEx
Ellie Ruano - October 20, 2016
How often do you attend meetings that start late due to technology issues? According to Ovum, the average delay is 10 minutes and 40 seconds.
Cornerstones of Agile Business
by Smita Dave - September 8, 2016
Used with the permission of http://thenetwork.cisco.com/
Staying ahead in today’s competitive markets requires a lot more than improving efficiency of existing organizational processes.