Blog

5 Tips for protecting corporate data

A data breach can happen to anyone, even to the most secure businesses or financial institutions — and cybercriminals could even attack your company’s network. How can you be sure your network is completely hacker-safe? As a business owner, you can’t afford a data breach, as it could cost you your clients and reputation.

The marriage of Webex Teams and Microsoft Office 365: Our vision and strategy – Partner Post

Partner Post courtesy of Cisco

The documents my team produces aren’t solo efforts. When I build a presentation, for example, I’ll leave placeholders for colleagues to fill in, ask people to review, and maybe work with a designer. We have great collaboration tools at Cisco with Webex Teams, and with the new approach to bring Webex Teams with you wherever you work, I can use one platform in one place without losing my train of thought…

Cisco IT’s Collaboration strategy is to mirror the Webex Teams approach to building bridges between team collaboration and other solutions for a continuous workflow.

Why does hardware matter in a software-defined data center?

Today, organizations with a modernized infrastructure (aka “modernized” firms) are much better positioned to handle emerging technologies than their competitors with aging hardware. Modernized firms can quickly scale to meet changing needs. They understand the importance of flexibility, especially when it comes to handling demanding applications and processing the insane amount of data inundating us from all angles!

The right software-defined data center (SDDC) solutions can help organizations address those heavy demands and accommodate future growth.

Supporting growth and innovation – 3 reasons to update your infrastructure now

In manufacturing, what you can see determines what you can prevent. Your ability to make improvements and corrections based on the early detection of machine-failures is the best solution when it comes to preventing downtime. But when your infrastructure can’t support full visibility into operations, things get tricky.

Demystifying artificial intelligence’s role in contact centers

AI is shaping the future of customer experiences and the contact center.

Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud computing adoption, growing to 67% by 2020. This week I will be speaking at UC Expo about the role that artificial intelligence is playing in advancing contact center productivity and efficiency, and in particular how this is benefiting the agent and customer experience.