Reports To: Service Desk Manager Compensation: $33.66/hr to $40.87/hr with comprehensive benefits package. Compensation varies depending on experience and expertise level.
IT company seeks experienced Helpdesk Engineer.
Who We Are:
Rapidly growing San Diego-based provider of IT Services and Solutions. We are engineers, architects, problem solvers, and friends. We LIKE our clients. We are dedicated to doing it better every time.
Who You Are:
Skilled and experienced Senior-level Service Desk Engineer. You like working as a part of a team but work hard to differentiate yourself. You enjoy mentoring and being mentored. You are customer service and process oriented. You are personally motivated to continue to learn and grow your technical skill set. You have enjoyed working and growing in a helpdesk environment, and have served as an escalation resource for your peers.
What You'll Do:
Work assigned tickets
Work escalations from Tier I/II engineering
Perform and document monthly/quarterly proactive maintenance at client locations
Ensure all managed services client’s infrastructure is well documented
Cover help desk support line to backup tier I/II as needed
Provide level II/III support to the help desk for Line of Business applications
Identify systemic issues in day-to-day operations and work to either correct or escalate with the engineering team
Ensure a backup and recovery solution is in place for all managed services clients
Identify issues requiring onsite support and coordinates the appropriate resource
Install and support systems infrastructures comprised of VMware, SANs/NASs, switching/routing, Active Directory.
Schedule and coordinate installation work with clients
Schedule and coordinate maintenance and systems repairs with clients
Participate in projects as a lead or contributing implementation engineer as tasked
Convey understanding and competency in communications to clients and co-workers
Train and mentor junior technicians and engineers
Engage with clients as a trusted advisor to the infrastructure we support
Contribute to the improvement of process
Contribute articles and SOPs to our knowledge base, ITGlue
Work collaboratively and escalate issues to the team in a timely, solutions focused way
Participate in on-call rotation to respond to critical alerting outside of normal business hours
Qualifications and Requirements
5 + years of help desk experience
5 + years of network firewalls and switches configuration and support
5 + years experience configuring and managing virtual machines and environments
5 + years Microsoft server experience
5 + Enterprise wireless experience
3+ years of experience working in Azure and/or AWS cloud services
Demonstrative understanding of the TCP/IP stack and IP routing
Competency with powershell, python and scripting in general
Connectwise experience a plus
Solutions oriented mindset
Reliable vehicle and willing and able to travel in Southern California
At Xceptional, our people are our greatest asset! Xceptional benefits include:
Casual, fun work environment
401K and FSA Plans
11 Paid Holidays/year
120 hours PTO accrued annually
Cell phone reimbursement
Partial work from home program (for employees in good standing)
Technical training program, which includes training materials, paid training time, and bonuses for certifications
A bounty of snacks, drinks, and coffee to keep you fed and caffeinated in the office
Employee benefits hub offering a wide range of discounted goods and services
To Apply: Please email your resume to firstname.lastname@example.org, with the job title in the subject line. We read cover letters and recommendation letters as well, so please feel free to include any supplementary materials that might help us get to know you better.
Xceptional is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.