Reports To: Service Desk Manager Compensation: $19.23/hr - $26.44/hr, with comprehensive benefits package. Compensation varies depending on experience and expertise level.
IT company seeks experienced Helpdesk Engineer.
Who We Are:
Rapidly growing San Diego-based provider of IT Services and Solutions. We are engineers, architects, problem solvers, and friends. We LIKE our clients. We are dedicated to doing it better every time.
Who You Are:
Skilled Help Desk Engineer. You like working as a part of a team but work hard to differentiate yourself. You enjoy being mentored and contributing to the success of your team. You are customer service and process oriented. You are personally motivated to continue to learn and grow your technical skill set. You have enjoyed working and growing in a helpdesk environment.
What You'll Do:
Work assigned tickets
Escalate tickets to tier 2 in a timely manner
Perform monthly/quarterly proactive maintenance at client locations
Contribute to client infrastructure documentation
Cover help desk support line as needed
Provide level I support to the help desk for Line of Business applications
Identify systemic issues in day-to-day operations and work to either correct or escalate with the engineering team
Identify issues requiring onsite support and coordinates the appropriate resource
Install and support systems infrastructure comprised of VMware, SANs, Active Directory, and Exchange
Schedule and coordinate installation work with clients
Schedule and coordinate maintenance and systems repairs with clients
Participate in projects as a contributing technician as tasked
Convey understanding and competency in communications to clients and co-workers
Engage with clients as a trusted advisor to the infrastructure we support
Contribute to the improvement of process
Contribute articles and SOPs to our knowledge base, ITGlue
Work collaboratively and escalate issues to the team in a timely, solutions focused way
Participate in on-call rotation to respond to critical alerting outside of normal business hours
Qualifications and Requirements
1 + years of help desk experience
1 + years of network firewalls and switches configuration and support
1 + years experience managing virtual machines and environments
1 + years Microsoft server experience
1 + years wireless experience
Cisco Unified Communications experience (Adds/Moves/Changes, CUCM Administration) a plus
Connectwise experience a plus
Solutions oriented mindset
Reliable vehicle and willing and able to travel in Southern California
At Xceptional, our people are our greatest asset! Xceptional benefits include:
Casual, fun work environment
401K and FSA Plans
11 Paid Holidays/year
120 hours PTO accrued annually
Cell phone reimbursement
Partial work from home program (for employees in good standing)
Technical training program, which includes training materials, paid training time, and bonuses for certifications
A bounty of snacks, drinks, and coffee to keep you fed and caffeinated in the office
Employee benefits hub offering a wide range of discounted goods and services
To Apply: Please email your resume to email@example.com, with the job title in the subject line. We read cover letters and recommendation letters as well, so please feel free to include any supplementary materials that might help us get to know you better.
Xceptional is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.