What do your steps in the IT support process look like? Are there various layers of threat detection involved? Are you delegating duties to the right people? Do you have a plan for improvement? What, specifically, are you doing to keep incidents from being a common theme? To improve your IT support process, consider the following:

Improving Assessment

When an incident occurs, the faster you respond, the better off you’ll be.

If you’re like most enterprises, migrating applications to the cloud is part of a bigger strategy for improving the customer experience, increasing agility and integrating data, and better understanding the customer. The cloud also offers infrastructure cost reduction and scalability, and you can turn updates and troubleshooting over to a service provider.

As small businesses come to the end of their contracts for traditional phone systems, they’re considering a move that could create significant savings and level the playing field with affordable advanced features. Migrating to cloud communications gives small businesses access to tools that, just a few years ago, were only available to big corporations.

Did you know managed services can get your business the help you need, even with the tightest budget? Small businesses that are watching their money closely should consider managed services to alleviate some common worries like competition, systems breaking down, data disasters, and more.

A decade ago, cloud management was all about saving money for the small- or mid-size business. Your IT team was able to access the services they normally performed in-house, but at a lower cost and paying for only what they needed. It was a way to access infrastructure without purchasing hardware or committing to a depreciation schedule.

The cloud often seems as if it’s something that’s meant more for large companies. But the benefits of cloud services for small businesses might be even more disruptive than for bigger organizations. Consider these common reasons for migrating to the cloud:

Improved productivity: Moving to the cloud means employees can work anytime, anywhere.

Jumping into a multi-cloud strategy might seem intimidating, but the benefits are enticing. However, without flexibility, the benefits might not be as readily enjoyable, which is why considering a private cloud solution should be part of the multi-cloud mix.

If you’re comparing options for upgrading your communications system, it’s likely you’ve encountered Voice over Internet Protocol (VoIP). VoIP benefits begin with the simple fact that calls are transmitted over the Internet, which reduces costs and simplifies communications for your company.

Just because you’re a small business doesn’t mean cyber criminals will ignore you. Cyber attacks and small businesses are a mixture that is increasingly becoming more common. The culprit, for many organizations, is email.

The instances of employees who get deceived via an email scam are endless.

Twenty years ago, it seemed like only giant corporations could afford to outsource their IT. But today, it’s a different world, and businesses of all sizes are able to offload the management and maintenance of their technology to qualified technicians.