Finding from our research show cognitive collaboration is needed and wanted now

For many business professionals, meeting collaboration tools have become critical to accomplishing their core goals and tasks every week. But are they effective enough?
Cognitive Collaboration Tools
Cisco recently partnered with Dimensional Research and surveyed 1501 business professionalsglobally from companies of all sizes on their use of and experiences with meeting collaboration solutions.

WiFi’s new 6 GHz spectrum is a new frontier

The world’s wireless systems are getting huge upgrades this year and next: 5G cellular is beginning its rollout, with the promise of much faster speeds; and WiFi is getting a big upgrade too, with the release of WiFi 6 devices that will give us not just better speed, but better battery life and reliability.

The marriage of Webex Teams and Microsoft Office 365: Our vision and strategy – Partner Post

Partner Post courtesy of Cisco

The documents my team produces aren’t solo efforts. When I build a presentation, for example, I’ll leave placeholders for colleagues to fill in, ask people to review, and maybe work with a designer. We have great collaboration tools at Cisco with Webex Teams, and with the new approach to bring Webex Teams with you wherever you work, I can use one platform in one place without losing my train of thought…

Cisco IT’s Collaboration strategy is to mirror the Webex Teams approach to building bridges between team collaboration and other solutions for a continuous workflow.

Supporting growth and innovation – 3 reasons to update your infrastructure now

In manufacturing, what you can see determines what you can prevent. Your ability to make improvements and corrections based on the early detection of machine-failures is the best solution when it comes to preventing downtime. But when your infrastructure can’t support full visibility into operations, things get tricky.

Demystifying artificial intelligence’s role in contact centers

AI is shaping the future of customer experiences and the contact center.

Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud computing adoption, growing to 67% by 2020. This week I will be speaking at UC Expo about the role that artificial intelligence is playing in advancing contact center productivity and efficiency, and in particular how this is benefiting the agent and customer experience.

Layers of Security

Do you remember the movie “Die Hard”?  Arguably the best Christmas movie ever. All kidding aside, this movie has a great correlation into security best practices. Before we go into that, let’s recap. The bad guys in the movie were going to steal $640M in bearer bonds.