No progression is regression. And what is regression?

Despite all of its advantages, globalization has an inherent disadvantage: It is increasing competitive pressure and forcing companies to continually become better and more efficient – at an ever-faster pace. Companies marketing their products and services on the international stage aren’t the only ones that are affected; globalization also means that foreign competitors are showing interest in entering into our domestic market.

Take a Fresh Look at Your IT Support Process

What do your steps in the IT support process look like? Are there various layers of threat detection involved? Are you delegating duties to the right people? Do you have a plan for improvement? What, specifically, are you doing to keep incidents from being a common theme? To improve your IT support process, consider the following:

Improving Assessment

When an incident occurs, the faster you respond, the better off you’ll be.