Is data science a pre-requisite for AI? The data science & AI hierarchy of success

Note: this is Part 2 of 2 introducing The Data Science & AI Hierarchy of Success. To Read part 1, “Fostering a Data-Driven Culture: The Data Science & AI Hierarchy of Success”, click here. The prequel to this post established mindset and culture, in the form of Data Literacy and Democratization, as the requisite foundation for achievement at […]

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Accelerating the power of AI with neural networks

Artificial Intelligence, Machine Learning and Neural Networks Defined Using the Turing Test as a qualifier, Artificial Intelligence (AI) is defined as a software solution that performs a task on par with a human domain expert. When IBM’s Watson system played Jeopardy with former Jeopardy champions, much of the world saw the first real example of AI. […]

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Getting to know you — The three-dimensional cognitive workspace

The future of work is three-dimensional. And the good news is, it’s here now. It’s part of a new approach called cognitive collaboration that incorporates artificial intelligence with the right context with the right people to foster deeper human personalized connections.

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Demystifying artificial intelligence’s role in contact centers

AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud computing adoption, growing to 67% by 2020. This week I […]

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How real is AI?

Every few years a new-hype technology becomes the shining star. It sucks all the oxygen out of the room and becomes the headline darling for a while. The list of technologies that move the needle forward on managing the business better or help to grow a business are impressive.

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How AI can shape the future of VoIP

AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here’s why. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention For […]

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Do you Trust that (Data) Model?

As George Box noted several decades ago, “All Models are essentially wrong, but some are useful”.  The work of statistical analysis, and its modern day derivatives of Machine Learning and Deep Learning, continue to be bold attempts at capturing what are essentially complex activities into a much simpler set of equations, even if those equations themselves often […]

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Fortifying Foundations – The Secret to Amplifying AI in the Digital Age

As any architect worth his brick and mortar will tell you, a solid foundation is the key to achieving the desired outcome of any substantial structure. This is certainly true when it comes to implementing a successful digital transformation with an eye toward maximizing the benefits of artificial intelligence and all of the other new […]

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Machine Learning is NOT Rocket Science

Movies have always created powerful mystique about artificial intelligence. For example,  2001: A Space Odyssey had the computer, Hal 9000, that recognized astronauts, spoke to them, and even locked the door to prevent an astronaut from entering the spacecraft.

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