We live in a world where everything is being automated – from the “smart” gadgets in your home to, eventually, the self-driving car that takes you to work. Now and in the future, it will be difficult to find something that is not suited to automation.
Technology plays an important role in streamlining business processes. Artificial intelligence (AI), for example, is making huge strides in the healthcare industry, not only helping medical professionals better care for their patients, but also giving people proactive means of managing their health and lifestyle.
Note: this is Part 2 of 2 introducing The Data Science & AI Hierarchy of Success. To Read part 1, “Fostering a Data-Driven Culture: The Data Science & AI Hierarchy of Success”, click here. The prequel to this post established mindset and culture, in the form of Data Literacy and Democratization, as the requisite foundation for achievement at […]
Artificial Intelligence, Machine Learning and Neural Networks Defined Using the Turing Test as a qualifier, Artificial Intelligence (AI) is defined as a software solution that performs a task on par with a human domain expert. When IBM’s Watson system played Jeopardy with former Jeopardy champions, much of the world saw the first real example of AI. […]
The future of work is three-dimensional. And the good news is, it’s here now. It’s part of a new approach called cognitive collaboration that incorporates artificial intelligence with the right context with the right people to foster deeper human personalized connections.
AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud computing adoption, growing to 67% by 2020. This week I […]
Every few years a new-hype technology becomes the shining star. It sucks all the oxygen out of the room and becomes the headline darling for a while. The list of technologies that move the needle forward on managing the business better or help to grow a business are impressive.
AI-driven applications and cloud-based services have brought significant enhancements to many organizations. As time goes by, these technologies will become a necessity, especially when it comes to VoIP telephony, and here’s why. Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention For […]
As George Box noted several decades ago, “All Models are essentially wrong, but some are useful”. The work of statistical analysis, and its modern day derivatives of Machine Learning and Deep Learning, continue to be bold attempts at capturing what are essentially complex activities into a much simpler set of equations, even if those equations themselves often […]