You hear a lot about big data nowadays, but not in connection with small- and medium-sized businesses (SMBs). To compete with the big guys, SMBs need Voice over Internet Protocol (VoIP) to get better access to customer data. Read on for the best ways to leverage your VoIP data to serve clients.
Most companies have customer relationship management (CRM) software to help them keep track of contact information and purchase history. But having a large database is worthless if you’re not using it to build long-lasting relationships. To keep existing clients coming back and bring new ones in, follow these CRM best practices.
ERP, CRM, email, dlp, file sharing, workforce optimization, collaboration and communication...In this modern age of IT it has become widely accepted for nearly all organizations to leverage some form of “cloud” technology to meet their current objectives.
CRM has become the core of most businesses today. What has emerged from a way to store, search and serve information has become an almost essential part of everyday operations for customer services, support and sales professionals the world over.
While Salesforce is the perceived market leader, other services, based on cloud technology are rapidly emerging as worthy competitors and economical alternatives.
What are the components of a good CRM software? Must it fit into your budget? Should it be easily navigable? Or must it have a simple interface? All the aforementioned qualities are vital, but none of them are important if they don’t meet all your business’s unique needs.