Is CRM software essential to your business?

Is CRM software essential to your business?

The right technology investment can lead to business success. With customer relationship management (CRM) software at the helm of your sales and marketing efforts, you can nurture long-lasting business relationships and improve your bottom line. If you need more convincing, we’ve compiled five more reasons why your business needs CRM. Grows with your business The […]

Keep your callers happy by using VoIP

Keep your callers happy by using VoIP

If you don’t want your customers to switch to your competitors, customer satisfaction should be on top of your priority list. One sure way to keep them satisfied is by having a professional yet customer-friendly phone strategy. Something as simple as your automated on-hold messages may seem inconsequential, but when people need help, you don’t […]

Apple Is Starting to Get Your Business

Apple Is Starting to Get Your Business

Last week at the Apple Worldwide Developer Conference, most of the attention was on hardware and improvements to the operating systems of iOS and the MacOS. But overlooked by many was a brief announcement about “Business Chat for iMessage.”

With Business Chat’s upcoming release Apple will be turning the iMessage platform into a full-featured business communications tool that immediately puts it in play against WhatsApp, Facebook Messenger, HipChat, and Slack.

5 reasons to purchase CRM software

5 reasons to purchase CRM software

Failure to understand your customers’ needs and wants could result in ill-informed marketing strategies. And when your company can’t satisfy their demands, they’ll likely turn to your competitors instead. To prevent this, deploying a customer relationship management (CRM) system can make a world of difference.

Get on the Same Page as Your Customer with Co-browsing

Get on the Same Page as Your Customer with Co-browsing

Do you have customers who come to your website, but are unable to find what they need?

Do your contact center agents have to try to explain over the phone how to find something on the website? Or verbally walk customers through forms and processes?

What if your agents could guide customers directly to the right information instead? And work with them to complete tasks?

If the answers to above questions are yes, we have good news for you.