No business owner wants their customers’ data leaked, but no matter how well your prevention plan is, the unexpected can happen. And when it does, what will determine the fate of your business is how well you respond to it. So before you start planning an incident response, read the following story and recite this: […]
While there are a number of ways to err during the course of responding to an incident, it never seems to fail that the number one misstep I have continued to see comes down to internal communications among those working on the incident and communications to stakeholders.
Last week the public learned of a data breach of massive proportion from Equifax. A reported 143 million accounts of everyday people in the USA was hacked. Data, including various elements of personal information, was accessed by unauthorized parties, with the company becoming aware of the break-in sometime in late July 2017. If this were […]