We know that the canvas you work in includes many different collaboration tools, productivity tools, and devices. When all those elements work together, you can work more efficiently. That’s why our approach is an open collaboration canvas: We are making sure the Webex portfolio works with the third-party tools you may already use, like Microsoft Office 365, Microsoft Teams, Slack, Google Calendar, Skype for Business, Workplace by Facebook, and more.
Most companies have customer relationship management (CRM) software to help them keep track of contact information and purchase history. But having a large database is worthless if you’re not using it to build long-lasting relationships. To keep existing clients coming back and bring new ones in, follow these CRM best practices.
Automation is certainly a top theme in networking. Virtually every networking vendor has automation as a key pillar in their stated strategy. Tools companies, typically oriented around server and application side automation, are seeing traction in the network engineering space.
Most of the industry dialogue around automation focuses on tools. There are countless examples of people touting this API or that framework. There are templates and recipes and playbooks. We have libraries and GitHub repositories.
But until we talk more directly about the role of integration in making useful automation, we will have unnecessarily limited the potential impacts of automation.