Voice over Internet Protocol (VoIP) telephony systems are great for today’s businesses. They’re more mobile with greater functionality and better cost efficiency versus traditional landline phones. But as with any technology, VoIP is vulnerable to disruptions due to equipment failure, disasters, and cyberattacks.
First, it was alternative long distance carriers. Then came phone service from the cable company. Along came the internet and services like Vonage, Call Vantage by AT&T, Broadvoice, Packet8 (now called 8x8), and a plethora of new telcos sprung up.
Phone companies of old, often called Ma Bell, have become information service providers and mobile operators.
Although some critics are labeling the newest tool in the internet-based telecommunications field a “VoIP killer,” nothing could be further from the truth. The reality of the situation is that this new technology, WebRTC, is here to make it even easier for customers to contact your business using the internet.