Get a Comprehensive Resource You Can Count On.

Are you managing IT on your own?

Looking for support for your IT staff?

Trusting a non-IT person with your IT?

We’re here to help.

Get peace of mind that all your technology works exactly as you need it to. Let us take IT off your plate, so you can get back to business.

Wish Your Technology Would
Just… Work?

From internet connectivity to phone calls, point of sale systems, and more, your business runs on IT. But as your business grows, technology challenges often become harder to handle entirely on your own.

Network downtime, cyber security threats, and technology upgrades are only a few of the obstacles that can get in the way of a business like yours. That’s where our XceptionalCare program comes in.

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Offload your technology worries to a team of experts that has your back!

With us on your side, choosing, implementing, and managing technology solutions is no longer your burden. Whether you need support for your existing staff or want us to completely manage all of your technology – or both – managed IT services covers every IT need you may have.

Complete managed support, both remote and on-site in the San Diego, CA region, to address every need

24/7

24x7 monitoring to address network issues before any downtime, and access to live engineers for expert help

Performance tuning and WAN optimization so your network functions as best as it can

Cloud integration and implementation to modernize your operations and make your business more productive

Backup and disaster recovery so your data stays intact in the event of downtime

Cyber security audits and remediation so you know where vulnerabilities lie in your business

Capacity planning to scale your technology with your growth, and solve problems before they arise

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Is a Managed Services Provider Right for You?

Find out if managed services are right for you in this free download – no email required!

INSTANT DOWNLOAD

Get the Support You Need…
and All the Equipment, Too!

Life is easier when billing doesn’t get complicated.

That’s why along with managed IT services, we also offer the newest in IT infrastructure hardware and software. We call this bundle of managed IT services and products XceptionalOffice, and we offer it under one “as a service” monthly subscription price.

With cloud infrastructure and apps, you no longer have to worry about maintaining tons of equipment. This flexible solution gives you:

  • A clear, understandable billing schedule
  • Predictable monthly costs
  • The built-in ability to scale up or down
  • No comparison shopping and more free time
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Explore Managed IT Services

If you’re thinking managed IT services may be right for your business, get in touch with us today. Take the first step towards technology that works for you – not the other way around.





See How Managed IT Has Helped These Businesses Grow

Don’t just take our word for it. Discover how handing off IT to us has helped these companies revolutionize more than just technology:

Lincoln Avenue Capital is a low income housing real estate leader headquartered in Santa Monica, California. Since 2017, the company has leveraged managed services to accomplish:

  • An upgrade of their office IT systems – including laptops, phones, and WiFi – to ensure everything works as expected/li>
  • Easier collaboration and communications through company-wide adoption of the Cisco WebEx collaboration tool which provides phones, chat, and meeting services
  • Centralized management of all team users, permissions, and access through Active Directory and O365 (the company’s previous system had no centralized management)
  • A comprehensive IT strategy for centralization, growth, uptime, and security

Lincoln Avenue Capital is a low income housing real estate leader headquartered in Santa Monica, California. Since 2017, the company has leveraged managed services to accomplish:

  • An upgrade of their office IT systems – including laptops, phones, and WiFi – to ensure everything works as expected/li>
  • Easier collaboration and communications through company-wide adoption of the Cisco WebEx collaboration tool which provides phones, chat, and meeting services
  • Centralized management of all team users, permissions, and access through Active Directory and O365 (the company’s previous system had no centralized management)
  • A comprehensive IT strategy for centralization, growth, uptime, and security

Lincoln Avenue Capital is a low income housing real estate leader headquartered in Santa Monica, California. Since 2017, the company has leveraged managed services to accomplish:

  • An upgrade of their office IT systems – including laptops, phones, and WiFi – to ensure everything works as expected/li>
  • Easier collaboration and communications through company-wide adoption of the Cisco WebEx collaboration tool which provides phones, chat, and meeting services
  • Centralized management of all team users, permissions, and access through Active Directory and O365 (the company’s previous system had no centralized management)
  • A comprehensive IT strategy for centralization, growth, uptime, and security

Lincoln Avenue Capital is a low income housing real estate leader headquartered in Santa Monica, California. Since 2017, the company has leveraged managed services to accomplish:

  • An upgrade of their office IT systems – including laptops, phones, and WiFi – to ensure everything works as expected/li>
  • Easier collaboration and communications through company-wide adoption of the Cisco WebEx collaboration tool which provides phones, chat, and meeting services
  • Centralized management of all team users, permissions, and access through Active Directory and O365 (the company’s previous system had no centralized management)
  • A comprehensive IT strategy for centralization, growth, uptime, and security

Everything You Need to Know About Managed IT

Managed IT brings efficiency, productivity, and better revenue to businesses like yours. Here’s how:

Xceptional was founded in 2007.

We’ve worked with companies in the financial, medical, hospitality, biotech, and government verticals – to name a few. We’re always happy to provide references upon request.

Xceptional provides:

  • Proactive monitoring and alerting
  • Reactive and emergency response for desktop and applications, networking and wifi
  • Unified communications and collaboration tools (basically anything that you use to communicate!)
  • Servers and storage
  • Mobile device management.

Our Silver, Gold, and Platinum levels include Virtual Chief Information Officer (vCIO) and procurement assistance. Additionally, should you choose to use Xceptional to perform services outside of the scope of your managed services contract, you will receive a contracted discount rate.

For example, if you signed an MSP contract with us for your phones, but you need to do a server refresh, this project wouldn't be covered under your contract because it’s solely for your phones. However, we would give you a discount for the server work because you have an MSP contract with us.

To proceed, we would provide a quote detailing the costs, discount, and scope of work for the server refresh. All it would take to get this started would be you informing us that you need help outside their MSP contract.

Our help desk team is headquartered in San Diego and staffed with full-time employees of Xceptional. At times, we may leverage tried and true expert consultants for highly specific tasks, but you can rest assured that our core team consists of Xceptional employees.

Xceptional employs a team of tier 1, 2, and 3 engineers dedicated to reactive and proactive service tickets. Additionally, we leverage architect-level engineers that specialize in network, servers, storage, and collaboration for design consulting and specialized escalations.

Our on-boarding process is customized to your specific environment and factors and includes the following:

  • An extensive discovery and documentation review process
  • Validation and creation of documentation needed to support your environment
  • On-boarding of asset tracking and license management
  • A dedicated project manager and technical lead

A typical onboarding process takes about 30 days, although this varies depending on the scope of services provided and the size and complexity of your environment.

During the onboarding process, your project manager will discuss your options for handling requests that come in outside your contracted Period of Maintenance (POM). Xceptional has engineers available around the clock to respond to time-sensitive or emergency issues.

During your contracted Period of Maintenance, you can submit unlimited requests for assistance for items within the scope of your contract. You are not billed by number of requests, phone calls, or emails. The only time you will be billed is if you require assistance outside of your contracted POM, or request assistance that is not covered under the scope of your managed services contract.

An example would be if you need help with your phone system and are only contracted for network support. We can help, and this assistance would be billed at the contracted discount rate.

By contracting with Xceptional for managed services, you receive a host of benefits that includes:

  • Proactive monitoring and alerting (we will tell you your network is down before you even realize it – and already be started on a fix!)
  • Contracted response time (managed services clients always go to the front of the line!)
  • Virtual Chief Information Officer services

We LOVE working with our client’s IT departments! We can function either as a totally outsourced IT model or as an extension of your current staff. Either way, you have access to a bench of dedicated engineers with expertise in all areas of IT.

Our clients benefit from our extensive experience – if you are encountering a problem, chances are we’ve seen it before and can help you find the most efficient (and budget sensitive) solution.

The short answer: most of them! Whether you are an SMB that is just starting to build your technology strategy, an organization that is unhappy with your current provider, or a large business that needs to outsource a specialized portion of your IT management, Xceptional can build a plan that works for you.

Let’s Get Started

Take the first step towards technology that works for you – not the other way around.





Want More Information?

With Xceptional on your side, you don’t have to handle IT on your own. Discover more about how managed IT services makes life easier for small businesses with these resources: