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Embrace the Xceptional Experience

Expect collaboration with a knowledgable partner

Demand responsive, flexible and capable IT support

Experience performance and issue resolution transparency

What Managed IT Services can do for you

In today’s highly competitive, always-on internet connected world, your business and employees need access to systems, networks, applications, and devices that are stable and available whenever you need them. The journey to find the "right" technology partner and managed service provider can be long, complex, confusing, and filled with risk. You deserve a highly responsive and proactive managed IT services provider that is there for you when you need them the most. If you’re seeking knowledgeable, consistent, and superior managed IT services, experience the value of Xceptional today.

Our Approach to Managed IT Services

Most customers choose to work with Xceptional because their previous providers:

  • Lack attention to detail
  • Over promise and under deliver
  • Have poor customer service or response time
  • Are not communicative and transparent in terms of what services are being delivered
  • Did not provide sufficient security coverage

Customers that embrace the Xceptional experience, realize greater value and a more rapid return on technology investments. If you expect to receive IT support from a knowledgeable, friendly, and responsive team, then reach out today and get access to superior and advanced technology solutions including security, WiFi, data networks, phone systems, servers, desktop solutions, and storage.

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Do You Need an MSP?

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The right IT partner can help SMBs keep up with today's evolving market. Find out if your organization could benefit from an MSP.

Experience Xceptional Value

We know the IT industry, and we want to use our expertise to help your business grow.
Embrace the Xceptional experience today.

Our expert team offers comprehensive and custom managed IT services that fit your organization’s needs

Whether you need to supplement your existing staff or an IT management partner for all of your technology needs - our managed IT services cover every IT facet.

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Complete managed IT support, both remote and locally within the region, to support your business and IT needs.

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24x7 monitoring to address network issues before any downtime, and access to live engineers for expert help

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Performance tuning and optimization to ensure your network and devices are connected and accessible when you need them the most.

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Cloud integration and implementation to modernize your operations and make your business more productive

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Backup and Recovery solutions and managed services to ensure your critical systems and data can be restored in case of an emergency or ransomware attack.

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Cyber security technologies, assessments, testing, vulnerability remediation, and managed security services to proactively reduce risk and threats.

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Capacity planning to scale your technology with your growth, and solve problems before they arise

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Xceptional Innovation Series: Compliance As A Service

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Discover why Xceptional is different than other MSPs in the market.

Get the Support You Need…
and All the Equipment, Too!

With cloud infrastructure and apps, you no longer have to worry about maintaining tons of equipment. This flexible solution gives you:

A clear, understandable billing schedule

The ability to accurately anticipate expenses helps you make room in the budget to future-proof your business.

Predictable monthly costs.

The ability to accurately anticipate expenses helps you make room in the budget to future-proof your business.

The built-in ability to scale up or down.

Unexpected circumstances can arise at any time. Easy scalability means you can adapt to whatever scenario comes your way.

No comparison shopping.

When you know you have the best possible pricing for the best-fit solution, you’ve not only saved money – you’ve freed up your time.

Our Managed IT Services Pricing Models

IT should work the way you want it to at a price that fits your budget.

Device-Based Pricing

  • Best for companies with small number of end-user devices
  • Offers flexibility by paying to monitor certain devices and fix issues
  • Risk leaving potential security gaps if coverage is not all inclusive
  • May not be cost effective if employees have several devices each

User-Based Pricing

  • All inclusive with monitoring and maintenance
  • Includes comprehensive tech support
  • Makes it easy to add new employees by simply adding a user
  • May cost more if you decide to use your own cyber security platforms.

To learn more check out our Device-Based vs. User-based Pricing infographic.

Everything You Need to Know About San Diego Managed IT

Managed IT brings efficiency, productivity, and better revenue to San Diego businesses like yours. Here’s how:

Prices range according to how much technology we'll be managing for you as well as your business size.

As an example: a small business with 20 employees can get monitoring, service, and support for desktops/laptops, phones, servers, network, and WiFi for around $2500/month. This includes unlimited service tickets Monday - Friday from 7am - 6pm with on-site San Diego managed IT assistance included if needed.

By contracting with Xceptional for managed services, you receive a host of benefits that includes:

  • Proactive monitoring and alerting (we will tell you your network is down before you even realize it – and already be started on a fix!)
  • Contracted response time (managed services clients always go to the front of the line!)
  • Virtual Chief Information Officer services

Xceptional was founded in 2007.

We’ve worked with companies in the financial, medical, hospitality, biotech, and government verticals – to name a few. We’re always happy to provide references upon request.

Xceptional provides:

  • Proactive monitoring and alerting
  • Reactive and emergency response for desktop and applications, networking and wifi
  • Unified communications and collaboration tools (basically anything that you use to communicate!)
  • Servers and storage
  • Mobile device management.

Our Silver, Gold, and Platinum levels include Virtual Chief Information Officer (vCIO) and procurement assistance. Additionally, should you choose to use Xceptional to perform services outside of the scope of your managed services contract, you will receive a contracted discount rate.

For example, if you signed an MSP contract with us for your phones, but you need to do a server refresh, this project wouldn't be covered under your contract because it’s solely for your phones. However, we would give you a discount for the server work because you have an MSP contract with us.

To proceed, we would provide a quote detailing the costs, discount, and scope of work for the server refresh. All it would take to get this started would be you informing us that you need help outside their MSP contract.

Our help desk team is headquartered in San Diego and staffed with full-time employees of Xceptional. At times, we may leverage tried and true expert consultants for highly specific tasks, but you can rest assured that our core team consists of Xceptional employees.

Xceptional employs a team of tier 1, 2, and 3 engineers dedicated to reactive and proactive service tickets. Additionally, we leverage architect-level engineers that specialize in network, servers, storage, and collaboration for design consulting and specialized escalations.

Our on-boarding process is customized to your specific environment and factors and includes the following:

  • An extensive discovery and documentation review process
  • Validation and creation of documentation needed to support your environment
  • On-boarding of asset tracking and license management
  • A dedicated project manager and technical lead

A typical onboarding process takes about 30 days, although this varies depending on the scope of services provided and the size and complexity of your environment.

During the onboarding process, your project manager will discuss your options for handling requests that come in outside your contracted Period of Maintenance (POM). Xceptional has engineers available around the clock to respond to time-sensitive or emergency issues.

During your contracted Period of Maintenance, you can submit unlimited requests for assistance for items within the scope of your contract. You are not billed by number of requests, phone calls, or emails. The only time you will be billed is if you require assistance outside of your contracted POM, or request assistance that is not covered under the scope of your managed services contract.

An example would be if you need help with your phone system and are only contracted for network support. We can help, and this assistance would be billed at the contracted discount rate.

We LOVE working with our client’s IT departments! We can function either as a totally outsourced IT model or as an extension of your current staff. Either way, you have access to a bench of dedicated engineers with expertise in all areas of IT.

Our clients benefit from our extensive experience – if you are encountering a problem, chances are we’ve seen it before and can help you find the most efficient (and budget sensitive) solution.

The short answer: most of them! Whether you are an SMB that is just starting to build your technology strategy, an organization that is unhappy with your current provider, or a large business that needs to outsource a specialized portion of your IT management, Xceptional can build a plan that works for you.

Ready to Get Back to Running Your Business?

We’re here to make sure your IT works for you at a price that fits your budget.