Have Questions? We Have Answers!

Service fees range based on the size of your business and the scope of technology we'll be managing for you.

As an example: a small business with 20 employees can get monitoring, service, and support for desktops/laptops, phones, servers, network, and WiFi for around $2500/month. This includes unlimited service tickets Monday - Friday from 6am - 6pm with on-site managed IT assistance included if needed.

By contracting with Xceptional for managed services, you receive a host of benefits, including:    

• Proactive monitoring and alerting: we'll tell you that your network is down before you even realize it, and already be started on the fix.
• Contracted response time: managed services clients always go to the front of the line!
• Rapid action on opportunities and issues that you might need on a very short timeframe.
• Our Virtual Chief Information Officer (vCIO) services.
• Predictable costs and billing avoids sudden or unexpected costs.

Xceptional was founded in 2007.

We’ve worked with companies in the biotech, nonprofit, education, financial, medical, hospitality, and government verticals – to name a few. We’re always happy to provide references upon request.

Xceptional provides:

• Proactive monitoring and alerting, including cybersecurity processes and tools;
• Reactive and emergency response for desktop and applications, networking and WiFi;
• Unified communications and collaboration tools: anything that you use to communicate;
• Servers and storage;
• Device management; and
• Custom solutions that can meet any business need.

Our Silver, Gold, and Platinum levels include Virtual Chief Information Officer (vCIO) and procurement assistance. Additionally, should you choose to use Xceptional to perform services outside of the scope of your managed services contract, you will receive a contracted discount rate.

For example, if you signed an MSP contract with us for your phones, but later you needed a one-time server refresh, that one-time project wouldn't be covered under your phone MSP agreement. However, as an Xceptional MSP client, we would provide you with a discount for that server project.

To proceed, we would provide a quote detailing the costs, discount, and scope of work for the server refresh. All it takes to get this started is for you to inform us that you need help outside the scope of your MSP contract.

Our on-boarding process is customized to your specific environment and factors and includes the following:

• An extensive discovery and documentation review process;
• Validation and creation of documentation needed to support your environment;
• On-boarding of asset tracking and license management; and
• A dedicated project manager and technical lead.

During your contracted Period of Maintenance (POM), you can submit unlimited requests for assistance for items within the scope of your contract. You are not billed by number of requests, phone calls, or emails. The only time you will be billed is if you require assistance outside of your contracted POM, or request assistance that is not covered under the scope of your managed services contract.

An example would be if you need help with your phone system and are only contracted for network support. We can help, and this assistance would be billed at the contracted discount rate.

We LOVE working with our client’s IT departments! We can function either as a totally outsourced IT model or as an extension of your current staff. Either way, you have access to a bench of dedicated engineers with expertise in all areas of IT.

Our clients benefit from our extensive experience – if you are encountering a problem, chances are we’ve seen it before and can help you find the most efficient (and budget sensitive) solution.