The small IT teams at many companies are overwhelmed by the demands of tedious Tier 1 support tickets and limited backup support for when employees are sick or on vacation. Xceptional Co-Managed IT services provide 24/7 support and specialized knowledge to fill skills gaps and give internal teams the extra capacity, tools, and expertise to operate more strategically and confidently.
Our Co-Managed IT Services overcome the challenges our clients have with:
Scalability limits as businesses grow or adopt new technologies
Reactive IT that leaves teams focusing on issues as they arise instead of proactively
Burnout and turnover from the constant pressure to do more with less
Experience the advantages of a truly collaborative and strategic partnership through Co-Managed IT Services that free your in-house IT staff to carry out projects they’ve been advocating for and help them plan for the future, so they can push your organization to the next level.
Xceptional helps ease the burden on your IT team, enabling them to shine in front of business leaders. We can take care of tickets, patching, monitoring, and alerts while your IT team focuses on strategic initiatives.
Xceptional also gives clients access to enterprise-grade tools for identifying and resolving issues. Other advantages of our Co-Managed IT Services include:
Flexibility and control to keep your internal team and maintain full visibility, while gaining external support
Scalable support that can be adjusted as your business grows, needs evolve, and internal capacity changes
Enhanced security and compliance by gaining access to enterprise-grade tools, processes, and threat intelligence
Reduced workload and burnout through offloading of routine maintenance, patching, or monitoring tasks
Cost efficiency from only paying for the support you need and avoiding the overhead of fully outsourced IT
24/7 coverage to ensure your systems are monitored and supported even when your internal team is off the clock
Local, responsive team that combines national-level resources with a personal, relationship-driven approach.
Co-managed IT services are a partnership between your internal IT team and an external provider (like us) to share responsibilities, tools, and expertise. Leveraging a co-managed resource gives you extra bandwidth and specialized support when you need it.
Fully managed IT is more suited for organizations that don't have an internal IT team (think start ups or early stage companies), while co-managed IT enhances and supports them. Co-managed IT is a partnership between your in-house IT team and our team of experts, we work alongside them to fill gaps, handle overflow, and provide extra support where it’s needed most.
It helps your internal IT team stay focused on strategic priorities while we take care of routine tasks, monitoring, or specialized projects. The result is improved uptime, faster response times, and less stress for your IT staff.
Organizations with an internal IT team that’s stretched thin, facing rapid growth, or managing complex systems often see the biggest benefit. It’s ideal for companies that need additional support but don't want to fully replace entire IT teams.
Choosing the right co-managed IT partner comes down to finding a team that complements and strengthens your internal IT staff — not replaces them. Look for a provider that values collaboration, communicates clearly, and offers flexible support tailored to your business needs.
Elevate your IT Excellence
How We Deliver.
At Xceptional, every solution we deliver is built on four key foundations that set us apart:
01 Xceeding Industry Standards: We consistently go above and beyond to ensure your success.
02 Xperience: Decades of proven, hands-on expertise that drives exceptional results.
03 Xpertise: Subject-matter experts across the IT spectrum, ready to tackle your challenges.
04 Xtraordinary Service: Timely, responsive, and genuinely helpful support tailored to your needs.
